ArmorTech Protect Membership Terms

1. Membership Name

The membership is called the ArmorTech Protect Membership.

2. Monthly Membership Fee

The ArmorTech Protect Membership is billed at $39.99 per month. Membership fees are automatically charged monthly using the payment method provided at enrollment.

3. Cancellation

Members may cancel anytime. There are no long-term contracts and no cancellation fees.

Cancellation stops future monthly billing. Membership benefits remain active through the end of the current paid billing period.

4. Service Area

Membership benefits are available nationwide remote support and ArmorTech-managed service coordination

5. Included Membership Benefits

• Unlimited remote troubleshooting support.
• No standard diagnostic fee within ArmorTech's regular service area.
• Priority scheduling when appointments are available.
• One monthly device registration/support call.
• 30% off eligible ArmorTech labor and service call fees.
• 20% off eligible parts purchased through ArmorTech.
• Digital service history.
• Equipment inventory tracking.
• Access to member service records, invoices, reports, receipts, and device notes.

6. Remote Troubleshooting

Remote troubleshooting may include phone, email, text, video, or online support. Remote troubleshooting is intended to help identify symptoms, provide basic guidance, recommend next steps, and determine whether an in-person service visit may be needed.

Remote troubleshooting does not guarantee that a device can be diagnosed, repaired, restored, or safely operated without an in-person inspection.

7. Preventive Maintenance Inspection

Each active member receives one monthly device registration/support call. The inspection may include visual checks, basic operational testing, equipment notes, maintenance recommendations, and documentation of visible issues.

The annual inspection does not include parts, major disassembly, repair labor, replacement labor, installation labor, or guaranteed restoration of any device or system.

8. Repair Discounts

Active members receive 30% off eligible ArmorTech labor and service call fees and 10% off eligible parts purchased through ArmorTech.

Discounts apply only to qualifying ArmorTech services and parts. Discounts may not apply to third-party charges, special-order freight, emergency travel, manufacturer-controlled pricing, outsourced labor, membership-company work orders, insurance service request, or jobs already discounted or quoted under a separate agreement.

9. Equipment Inventory Tracking

Members may register appliances, electronics, computers, televisions, network equipment, and other serviceable devices in their ArmorTech customer profile.

Device records may include brand, model, serial number, location, purchase date, service history, photos, notes, invoices, and maintenance recommendations.

10. Important Exclusions

• Membership is not insurance.
• Membership is not a home warranty.
• Membership is not a service contract guaranteeing repair or replacement.
• Membership does not guarantee reimbursement for failed devices.
• Membership does not guarantee that any appliance, electronic device, system, component, board, part, or product will be repaired or replaced.
• Parts and labor remain billable unless specifically discounted under active membership benefits.
• Membership provides access to maintenance services, technical support, priority scheduling, digital records, equipment tracking, and repair discounts only.

11. No Guarantee of Repair

ArmorTech does not guarantee that every device can be repaired. Some devices may be unsafe, uneconomical, obsolete, unavailable for parts, damaged beyond repair, or not serviceable by ArmorTech.

In those cases, ArmorTech may recommend replacement, further evaluation, manufacturer support, or another service provider.

12. Billing Authorization

By enrolling, the customer authorizes ArmorTech to charge the selected payment method monthly for the membership fee. If payment fails, membership benefits may be paused until payment is successfully completed.

13. Customer Responsibility

• Provide accurate contact information.
• Provide accurate device information when registering equipment.
• Provide safe access to equipment during service visits.
• Provide truthful descriptions of symptoms and prior issues.
• Approve any billable repairs, parts, travel, or additional labor before work begins.
• Maintain equipment in a reasonable and safe condition.

14. Agreement Acknowledgment

By enrolling in the ArmorTech Protect Membership, the customer acknowledges that the membership is a maintenance, support, scheduling, discount, and service-record program only.

The customer understands that the membership is not insurance, not a home warranty, and not a guarantee of repair, replacement, reimbursement, or payment for failed devices.